Customer Responsiveness Team

Our expertly trained team understands the challenges you face as a professional in government procurement. We know that you don’t have extra time to spare taking care of your business needs. We work hard to anticipate your needs to streamline communication and expedite service, ensuring our entire organization stays true to our “five-star” service model.

 

Our Approach

Listen First

Listen First

Delivering truly personalized service begins with listening to your unique situation, needs, and challenges. We always aim to understand first and provide solutions second, so that we can ensure the products you receive from us will be a perfect match for your needs.

Problem Solving

Proactive

We know that the world of government procurement is complex. We’ve become well-versed in navigating this intricate process so we’re well-equipped to guide you. Our proactive approach allows us to anticipate and avoid roadblocks that would otherwise hold up the fulfillment process.

Flexible

Follow-Through

Like the service men and women you serve, we don’t give up. We see each project through from start to completion. Our team will work tirelessly to ensure you are satisfied and that the solutions we provide enable you to do what you do best.

Responsive

We pride ourselves on our 18-hour average turnaround time for order processing. You’ll gain peace of mind knowing that your fulfillment partner is just a phone call or email away, and that our team is ready to respond to your urgent needs.

Flexible

Our five-star service model is designed around your needs. The nimbleness of our team allows us to work with you in a fluid way and adapt to situational change.

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Problem Solvers

Where there’s a will, there’s a way! We think creatively to find ways to fulfill the needs of our partners, and we never shy away from a challenge. You can continue to focus on your business knowing that your partner at QB Medical will make sure you succeed, no matter what.